Frequently asked questions.

All sales are final. No refunds or exchanges. Diagnostics, labor, service parts, and training costs are not refundable. All new products carry their own manufacturer's warranty. See our Terms & Conditions for full detail.

Yes, but cancelled orders with a deposit are subject to a 25% cancellation fee.

Batteries, cables, screen protectors, single-use products, software, in-ear or over-ear headphones, open box items, EV vehicles (including OneWheels), and sale or clearance items.

AppleCare+ and GatorGuard products are nonrefundable through GatorTec. For AppleCare+ refunds, please call 1-800-APL-CARE (1-800-275-2273). For GatorGuard refunds, call Safeware at 1-800-800-1492.

Unless otherwise stated in a signed contract, invoices are due in full within 15 days. Late charges accrue at 1.5% per month (18% per annum). Returned-check fee is $25 plus bank charges.

No in-store cash refunds on purchases over $100. GatorTec will refund any sale over $100 by check mailed to you within 7–10 business days.

Most new, still-sealed, non-CTO (non-custom-ordered) devices may be exchanged within 10 days of the original purchase date. Each exchange is evaluated on a case-by-case basis; the store manager has final discretion.

Yes — we can ship products to your home, work, or as a gift. Most of the time it's free. Call us at 352.505.7582 for details.

Yes — there's a $75 diagnostic fee on out-of-warranty Mac repairs. This can be applied toward the final cost of labor if you choose to move forward with the repair. 2012 and newer iMacs have a $115 diagnostic fee.

The diagnostic fee covers the cost of an Apple-certified technician fully testing your hardware and software to identify the issue. Once they've assessed it, they'll call you to explain the repair and quote. If you proceed, the diagnostic fee is applied toward the labor cost.

Each repair varies based on complexity and the number of devices in our queue. Typical turnaround is 3–5 business days.

Absolutely. Any time a device is worked on for hardware or software issues, there is a chance data could be lost. Apple has guides:

• iPhone or iPad: support.apple.com/en-us/HT203977 ↗
• Mac: support.apple.com/en-us/HT201250 ↗

AppleCare+ phone support is available 24/7 by calling 1-800-APL-CARE (1-800-275-2273).

Yes — service is by appointment only. Please call or message us before bringing in a device. See our Service page for pricing and details.