Terms & Conditions.

Last updated: 2026-06-01

These Terms & Conditions ("Terms") govern your purchases from and relationship with GatorTec, LLC ("GatorTec," "we," or "us"). Please read them carefully. By making a purchase, you agree to these Terms.

Sales — final and non-refundable

All sales are final. No refunds or exchanges. Diagnostics, labor, service parts, and training costs are not refundable. All new products carry their own manufacturer's warranty.

Cancelled orders on which a deposit has been made will be subject to a 25% cancellation fee. Printers with opened ink or toner are subject to a 30% restock fee.

The following items are not returnable:

• Batteries
• Cables
• Screen protectors
• Single-use products
• Software
• In-ear or over-ear headphones
• Open box, sale, and clearance items
• EV vehicles (including OneWheels)

AppleCare+ and GatorGuard products are nonrefundable through GatorTec. For AppleCare+ refunds, please call 1-800-APL-CARE (1-800-275-2273). For GatorGuard refunds, please call Safeware at 1-800-800-1492.

Prices are subject to substantial change without notice. All prices are final at time of sale.

Most new sealed items: 10-day exchange

Most new, still-sealed, non-CTO (non-custom-ordered) devices may be exchanged within 10 days of the original purchase date. These exchanges are evaluated on a case-by-case basis, and the store manager has final discretion on any exchange.

Payment terms

Minimum $25 fee for returned checks plus bank charges. Unless otherwise stated in a signed contract, invoices shall be paid in full within 15 days of creation. If charges are not paid in full by their due date, a finance charge of 1.5% per month (18% per annum) will be charged to the customer.

No in-store cash refunds on purchases over $100. GatorTec will refund any sale over $100 by check mailed to the customer within 7–10 business days.

Shipping

GatorTec can ship products to your home, work, or as a gift — most of the time it's free. Call us at 352.505.7582 for details.

Dispute resolution by binding individual arbitration

Any dispute involving you and GatorTec or any of its agents shall be resolved through individual arbitration, except as otherwise noted below.

"Dispute" shall be interpreted broadly and includes any claim or controversy arising out of or relating in any way to your relationship with GatorTec and its subsidiaries, affiliates, and designees — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory. This includes (1) in-home consultations; (2) use of GatorTec's websites; (3) any service terms and conditions; and (4) any products or services offered, sold, or distributed by GatorTec, including their advertising and sales practices.

By agreeing to arbitration, you understand and agree that you are waiving your right to maintain other available resolution processes, such as a court action or administrative proceeding. The rules in arbitration are different: no judge or jury, less discovery, and limited appellate review. Arbitrators can award the same damages and relief that a court can award.

Either party may initiate arbitration by sending a demand to the American Arbitration Association (AAA). You may serve a copy of a demand at: GatorTec, LLC · 602 S Main St · Gainesville, FL 32601. Arbitration will be governed by the AAA's Consumer Arbitration Rules or Commercial Arbitration Rules (as appropriate), as modified by these Terms. AAA Rules and the filing form are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules; however, we will reimburse those fees (but not any attorney's fees) for claims totaling less than $1,000 unless the arbitrator determines the claim is frivolous.

You and GatorTec agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. This means you may not act on behalf of a class or any other person. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

Small-claims exception

Any dispute that falls within the jurisdictional scope and amount of an appropriate small-claims court shall be brought in small-claims court on an individual basis. Either party may also elect to bring an action in a court of competent jurisdiction to enjoin infringement or other misuse of intellectual property rights.

Jury trial waiver

If for any reason a claim may proceed in court rather than in arbitration, we each waive any right to a jury trial, unless such waiver is unenforceable. This means that any claim would be decided by a judge, not a jury.

Applicable law

The Federal Arbitration Act and applicable federal law (or in the absence of applicable federal law, then the laws of the State of Florida), without regard to principles of conflict of laws, will govern these Terms and apply to any disputes against GatorTec.

Severability

If any portion of these Terms is found unenforceable, the remaining portions will continue in full force and effect.

Contact

If you have questions about these Terms, contact us at legal@gatortec.com or 352.505.7582.