About Upgraded.
The Upgraded Marketplace is paused. No new enrollments are being accepted, and existing plans cannot upgrade to a new device. GatorTec was a seller on the marketplace, not its operator — for help with your plan, please contact Upgraded directly.
This page covers contacts for your lender (Citizens or Affirm), Upgraded's help center, and answers to common questions.
- The marketplace is not accepting new enrollments — you cannot sign up for an upgrade plan right now.
- Customers with existing plans cannot upgrade to a new device until the marketplace returns.
- Your existing monthly payments continue normally — these are handled by Citizens or Affirm, not by GatorTec.
- GatorTec has no role in the marketplace's operation, timeline, or relaunch.
If you have an existing Upgraded plan
Your plan and financing are managed by Upgraded and its lending partners — not by GatorTec. Your loan is held by either Citizens or Affirm, depending on when you enrolled. To find which lender holds your loan, check your monthly statements, payment emails, or the app you use to make payments.
Citizens
If your loan is held by Citizens, contact them through your Citizens account or use the contact information on your loan statements.
Affirm
If your loan is held by Affirm, manage your account in the Affirm app or visit their website.
For questions about your Upgraded agreement or upgrade eligibility
Contact Upgraded directly through their help center, where you can search their knowledge base or start a live chat. You can also email their support team.
As a former seller, GatorTec is unable to access, service, or make changes to Upgraded accounts or financing.
Frequently asked questions
Can I sign up for the upgrade program?
Not at this time. The Upgraded Marketplace is not accepting new enrollments. GatorTec was a seller on the marketplace, not the operator of the program. To check for updates on when (or if) enrollment reopens, visit getupgraded.com.
I have an existing plan and want to upgrade to a newer Mac — what do I do?
Upgrade activity for existing plans is paused along with the rest of the marketplace. There is no path to upgrade your device through GatorTec right now. Your existing plan and device are still yours, and your monthly payments continue normally.
For questions specific to your plan, contact Upgraded directly at getupgraded.com/help or email team@getupgraded.com.
When will the marketplace return?
We don't know. Upgraded has not published a public timeline, and GatorTec has no insight into their plans or schedule. The best source for updates is Upgraded directly — check getupgraded.com or their help center.
What about my monthly payments?
Your monthly payments continue exactly as before. These are handled by your lender (either Citizens or Affirm, depending on when you enrolled), not by Upgraded or GatorTec. The marketplace pause does not change your payment obligation.
If you have questions about payments, contact your lender directly using the contact info on your monthly statements.
Can I cancel my existing plan?
Plan cancellation is governed by the terms you agreed to with Upgraded and your lender. GatorTec cannot cancel or modify a plan. Contact Upgraded at getupgraded.com/help for cancellation questions, or reach out to your lender directly.
Can I trade in my Mac?
Trade-ins toward an Upgraded plan are part of the Upgraded program — that activity is currently paused. If you'd like to trade in a Mac outside of Upgraded, Apple has its own trade-in program at apple.com/shop/trade-in.
Did GatorTec take over the marketplace?
No. GatorTec was a seller on the Upgraded Marketplace — we supplied the Apple devices that customers purchased through the program. We did not own, operate, or take over the marketplace. The marketplace is operated by Upgraded Technologies, Inc., and any questions about its status or future should be directed to them.
GatorTec, LLC is an independent Apple Premier Partner and Apple Authorized Service Provider. The Upgraded Marketplace is operated by Upgraded Technologies, Inc., and financing is provided by third-party lenders (Citizens and Affirm). GatorTec participated as a seller on the Upgraded Marketplace and is not responsible for the marketplace, its operation, or its financing.